Call Center Metrics

Data can be randomly generated to represent a fictitious call center. This can present a frame work to help understand performance metrics that could be applied to any industry.

There is world of data all around us. Let’s explore it together.

The underlying randomly generated data set for a fictitious call center compares team performance across sites in the following locations:

Oklahoma City, OK
Dallas, TX,
Chicago, IL

When combined with methods such as dimensional compression then multiple regression and logistic regression, predictive analysis on employee behavior and performance can be utilized.